Table of Contents
LEGAL

Refund & Return Policy

Last Updated: September 21, 2026

YG GROUP is committed to supplying authentic and quality-assured electronic components. This policy explains the conditions applicable to refunds, returns, replacements, and order cancellations.

1. Order Inspection

Customers should inspect all products promptly after delivery and verify:

  • Manufacturer and part number;
  • Quantity and packaging;
  • Date code or lot code, where agreed;
  • Product and shipping condition;

Please retain all cartons, labels, reels, trays, tubes, antistatic bags, moisture-barrier bags, and other original packaging until the inspection is completed.

2. Claim Period

Claims should be submitted within the following periods:

  • Incorrect products, quantity shortages, or visible shipping damage: within 7 calendar days after delivery;
  • Suspected quality or functional issues: within 30 calendar days after delivery;
  • Customer-requested returns: within 30 calendar days after delivery.

Claims submitted after the applicable period may not be accepted unless a separate warranty or written agreement applies.

3. Eligible Refund or Return Situations

YG GROUP may provide a refund, replacement, reshipment, or account credit when an investigation confirms that:

  • The shipment was lost during transportation;
  • Products or quantities were missing;
  • Incorrect products were supplied;
  • Products were defective or did not meet the agreed specifications;
  • Products were materially inconsistent with the agreed authenticity, traceability, packaging, or quality requirements.

For quality claims, customers may be required to provide photographs, test results, failure descriptions, application conditions, packaging information, and affected samples.

4. Return Authorization

All returns require prior written authorization from YG GROUP.

Customers must contact YG GROUP and obtain a Return Merchandise Authorization, or RMA, number, before returning any products.

The return request should include:

  • Company and contact information;
  • Order or invoice number;
  • Manufacturer and part number;
  • Quantity to be returned;
  • Reason for the return;
  • Photographs and supporting documents;
  • Test results, where applicable.

Products returned without authorization may be refused.

An RMA only authorizes the products to be returned for inspection. It does not automatically guarantee a refund or replacement.

5. Return Condition

Unless the return concerns a verified defect, returned products must generally be:

  • Unused and uninstalled;
  • Unsoldered and unprogrammed;
  • Unmodified and undamaged;
  • In original packaging;
  • Complete with original labels and traceability information;
  • Suitable for resale.

Returned products must be the same products originally supplied by YG GROUP. Product substitution, altered labels, or mixed inventory will not be accepted.

6. ESD and Moisture-Sensitive Products

Electronic components sensitive to electrostatic discharge or moisture must be properly stored, handled, and repackaged.

Returns may be refused if:

  • The original moisture-barrier bag has been opened without approval;
  • ESD or moisture protection has not been maintained;
  • Reels, trays, tubes, labels, seals, or packaging are damaged;
  • Products show signs of improper storage, soldering, installation, or handling;
  • Product traceability can no longer be verified.

7. Non-Returnable Products

The following products are generally non-returnable and non-refundable unless they are defective or incorrectly supplied:

  • Products marked NCNR;
  • Special-order or sourced-to-order products;
  • Obsolete, end-of-life, allocated, or hard-to-find products sourced specifically for the customer;
  • Custom-programmed, relabeled, tested, baked, screened, repacked, or modified products;
  • Cut tape, partial reels, or opened manufacturer packaging;
  • Products that have been installed, soldered, programmed, used, or damaged;
  • Products with removed or altered labels;
  • Clearance or final-sale products;
  • Products returned after the approved return period.

Customer-specific requirements, including date code, lot code, country of origin, original sealed packaging, or full-reel requirements, must be confirmed in writing before order acceptance.

8. Customer-Requested Returns

YG GROUP is not required to accept returns caused by:

  • Ordering the wrong part number, package, or quantity;
  • Duplicate orders;
  • Project cancellation;
  • Changes in customer requirements;
  • Excess inventory;
  • Failure to confirm compatibility or special requirements.

YG GROUP may accept unopened standard-stock products at its discretion.

Approved customer-related returns may be subject to restocking fees, supplier return charges, shipping costs, customs charges, inspection fees, bank fees, and other non-recoverable expenses.

9. Shipping and Customs Costs

Where the return is caused by an error attributable to YG GROUP, YG GROUP may arrange return transportation or reimburse reasonable return freight approved in advance.

For customer-related returns, the customer is responsible for:

  • Return shipping;
  • Transportation insurance;
  • Customs duties and taxes;
  • Brokerage or clearance charges;
  • Other return-related expenses.

Customers must follow the return address and customs instructions provided by YG GROUP. Products returned to an unauthorized address may be refused or delayed.

10. Inspection and Quality Disputes

All returned products are subject to inspection.

YG GROUP may verify the part number, quantity, date code, lot code, packaging, product condition, traceability, and reported failure.

For unresolved quality or authenticity disputes, YG GROUP may request independent third-party testing. The laboratory, test method, sample quantity, and cost responsibility should be agreed in writing before testing.

Unauthorized destructive testing may affect return eligibility.

11. Refunds and Replacements

After inspection, YG GROUP may provide:

  • Replacement products;
  • Reshipment of missing products;
  • Full or partial refund;
  • Account credit;
  • Manufacturer or supplier warranty support;
  • Another solution agreed by both parties.

Approved refunds are generally processed within 5 to 10 business days after the returned products have been received, inspected, and accepted.

Refunds will normally be issued using the original payment method, bank transfer, or account credit.

Bank fees, payment processing fees, and exchange-rate differences may be deducted unless the claim resulted from an error attributable to YG GROUP.

12. Order Cancellation

Cancellation requests must be approved by YG GROUP in writing.

Orders may be cancelled without charge if procurement, inspection, packing, or shipment has not started and no costs have been incurred.

Cancellation may be refused or subject to charges after:

  • Inventory has been reserved;
  • A supplier order has been placed;
  • Products have been sourced or inspected;
  • Custom services have started;
  • The order has been packed or shipped.

NCNR and special-order products cannot normally be cancelled.

13. Delivery Delays

Delivery dates are estimates unless YG GROUP provides a written delivery guarantee.

Delays caused by customs, carriers, weather, government actions, import restrictions, strikes, natural disasters, or other events outside YG GROUP’s reasonable control do not automatically qualify for a refund while the shipment remains in transit.

YG GROUP will provide reasonable assistance in tracking and resolving delayed shipments.

14. Limitation of Liability

Unless required by applicable law or agreed in writing, refunds are limited to the amount paid for the affected products.

YG GROUP is not responsible for indirect losses such as production downtime, labor costs, assembly costs, lost profits, product recalls, third-party penalties, or lost business opportunities.

15. Contact Us

To request a refund, return, replacement, or quality investigation, please contact YG GROUP and provide your order number, part number, affected quantity, issue description, photographs, and relevant supporting documents.

Customer Service Email: [Insert Email Address]

Telephone: [Insert Telephone Number]

Please do not return any products before receiving written authorization and an RMA number from YG GROUP.